Compliance
This page explains how to report abuse, request content takedowns, or raise any legal concern involving NxCreate or content hosted on our platform.
What We Handle
If you believe a NxCreate user or a bot deployed through our platform is involved in any of the following, you can file a report with us and we will investigate:
DMCA / Copyright Takedown
Content or bots that reproduce or distribute your copyrighted material without authorization.
Abuse & Harassment
Bots used to harass, threaten, stalk, or abuse individuals or groups of people.
Malware & Phishing
Bots that distribute malware, phishing links, or are used to defraud or deceive users.
Spam & Unsolicited Messaging
Bots sending bulk unsolicited messages, scam promotions, or automated spam campaigns.
Illegal Content
Content that violates applicable law including CSAM, non-consensual intimate imagery, or content that facilitates illegal activity.
Legal & Court Orders
Formal legal notices, court orders, or law enforcement requests directed at NxCreate or our users.
How to Submit a Report
All compliance reports are handled via email. To ensure we can act quickly, please include the information below in your message.
Identify the issue type
State clearly in the subject line what kind of report you are submitting — e.g., "DMCA Takedown Request", "Abuse Report", or "Legal Notice."
Describe the violation
Provide a clear description of what happened, who is affected, and how the content or bot on our platform is involved. Include any relevant usernames, bot names, or Telegram handles.
Attach evidence
Include screenshots, URLs, message logs, or any other documentation that supports your claim. For copyright takedowns, include proof of ownership of the original work.
Provide your contact details
Include your full name, organization (if applicable), and a contact email where we can reach you with updates or follow-up questions.
📌 Send all reports to contact@nxcreate.com with a clear subject line. Incomplete or anonymous reports may delay our ability to act.
Response Times
We take all reports seriously. Our target response times by severity are:
Critical cases include active abuse, CSAM, imminent harm, or malware distribution. We may act to suspend a reported account before our full review is complete if the risk is sufficiently severe.
What Happens After You Report
Once we receive your report, here is what you can expect:
Acknowledgement
We will confirm receipt of your report via email, usually within 1 business day.
Investigation
We review the report against our Terms of Service. If the account or bot is in clear violation, we act immediately. For complex cases, we may request additional information from you.
Action
Depending on the severity, we may issue a warning, restrict specific functionality, suspend the account, or permanently terminate it. For DMCA requests, the relevant content will be taken down pending a valid counter-notice.
Resolution Notice
We will notify you of the outcome once our review is complete. Due to privacy obligations, we may not be able to share specific details about actions taken against another user's account.
Submit a Report
Compliance & Legal Team
For takedown requests, abuse reports, legal notices, or any other compliance matter, reach us directly. Please use a clear subject line so we can route your message to the right person immediately.